Privacy Policy

1. Who We Are

Wedge Whiteboards is a trading name of Paul Norman Plastics Ltd. When you use our website or contact us, Paul Norman Plastics Ltd is the data controller responsible for your personal information.

If you have any questions about this privacy policy or our data practices, please contact us at enquiries@pnplastics.co.uk or call 01453 833388.

2. What Data We Collect

We may collect and process the following types of personal data:

Name, email address, phone number, and school or organisation name when you contact us or place an order
Billing and delivery address when you make a purchase
Order history and product preferences
Communications you send us, including enquiries, quotes, and distributor applications
Technical data such as IP address, browser type, and pages visited (via cookies)

3. How We Use Your Data

We use your personal data for the following purposes:

To process and fulfil your orders
To respond to your enquiries and provide customer support
To send order confirmations and delivery updates
To send marketing communications where you have given consent
To improve our website and services
To comply with legal obligations

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

Contract: to fulfil orders and process payments
Legitimate interests: to respond to enquiries and improve our services
Consent: for marketing communications, you can withdraw this at any time
Legal obligation: to comply with applicable laws and regulations

5. Who We Share Your Data With

We do not sell your personal data. We may share your data with trusted third parties who help us operate our business, including:

Payment processors (to handle transactions securely)
Delivery and logistics providers
Our website platform provider (Wix)
Email and communication service providers

All third parties are required to handle your data in accordance with applicable data protection law.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Order records are typically retained for 7 years for tax and accounting purposes. Marketing preferences are retained until you unsubscribe.

7. Cookies

Our website uses cookies to improve your experience and analyse site usage. Cookies are small text files stored on your device. You can control cookie settings through your browser at any time.

We use the following types of cookies:

Essential cookies: necessary for the website to function
Analytics cookies: to understand how visitors use our site
Marketing cookies: to deliver relevant content (only with your consent)

8. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data ("right to be forgotten")
Object to or restrict how we process your data
Data portability, receive your data in a structured format
Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us at enquiries@pnplastics.co.uk We will respond within 30 days.

9. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. All payment transactions are encrypted and processed by our secure payment provider.

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this page periodically.

11. Contact Us

If you have any questions about this privacy policy or how we handle your data, please get in touch:

Email:enquiries@pnplastics.co.uk
Phone:01453 833 388
Post: Paul Norman Plastics Ltd, Unit S5, Inchbrook Trading Est., Bath Road, Woodchester, Stroud, Gloucestershire, GL5 5EY

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).